We understand that things change! Please see the following guidance on cancellations, to make sure you avoid any required payments.
General Guidelines
- Cancellations made 3 business days prior to your event will incur no charges.
- Cancellations made with less than 72-hours notice but more than 24-hours notice may incur charges up to 50% of the quoted price.
- Cancellations made with less than 24-hours notice may incur charges up to 100% of the quoted price.
- Cancellations left on voice mail or by e-mail to the office outside of normal business hours will be considered received on the next business day. No matter when your cancellation is made, you will be charged full price for any special-order items—including linens, flowers, and rental equipment—for which vendors charge Tufts Catering.
Weather-Related Cancellations
If you need to cancel an event due to severe weather, please call 617-627-3411 as soon as possible. We may adjust our cancellation policy depending on the severity of the weather and other activities on campus. If the university is closed due to severe weather, all events for the day will be considered canceled
Rain Sites
We regret that in most cases, we cannot guarantee the equivalent pricing for outdoor events that are moved to a rain site. If an outdoor event must be moved to a rain site, we require 24 hours’ notice. The costs of any additional labor or equipment will be charged at our standard rates.
A separate rain site cost estimate can be prepared for you at your request. Rain sites need to be predetermined and communicated to us at the time of event confirmation.
Rescheduling an Event
Event rescheduling requires 48-hours notice. To reschedule an event, you must call Tufts Catering and book a new event, including changing your room/space reservation (online or with the facility manager of your event venue) and changing your arrangements for tables and chairs with Facilities Services.